Accessibility Statement

Last Updated: December 22, 2025

Website: https://glowcella.org

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Glowcella is committed to providing a barrier-free online experience for all users, including individuals with disabilities. This statement details our commitment, features, ongoing efforts, user guidance, and compliance practices.

1. Commitment to Accessibility

• Glowcella strives to make the website inclusive, usable, and accessible to all users, regardless of ability, device, or assistive technology.
• Accessibility is considered in every stage of website design, development, and content creation.
• Our goal is to meet or exceed WCAG 2.1 Level AA standards while complying with U.S. accessibility laws such as the ADA and Section 508.

2. Scope of This Statement

This Accessibility Statement covers:

• All pages, sections, and content on Glowcella.
• E-commerce functionalities: browsing, product selection, cart management, checkout, and payment.
• Customer support interactions and downloadable content.
• Third-party integrations, plugins, and embedded content.

3. Accessibility Features

Glowcella incorporates accessibility features to ensure all users can navigate, perceive, and interact with content:

• Keyboard Accessibility: Full functionality via keyboard navigation.
• Screen Reader Compatibility: Images, icons, buttons, and media have descriptive alt text and labels.
• Color Contrast & Readability: Text meets WCAG-recommended contrast ratios; adjustable font sizes.
• Resizable Text & Responsive Layouts: Pages adapt to different screen sizes and devices.
• Accessible Forms: Labels, instructions, and validation feedback included.
• Accessible Multimedia: Videos/audio include captions, transcripts, or audio descriptions.
• Error Identification: Clear, accessible messages for forms and checkout.
• Consistent Layout: Navigation menus and structure are uniform across pages.

4. Assistive Technology Compatibility

Glowcella ensures compatibility with:

• Screen readers (JAWS, NVDA, VoiceOver)
• Magnification tools
• Speech recognition software
• Alternative input devices (switches, keyboard-only navigation)

Users are encouraged to use their preferred assistive technologies for optimal navigation.

5. User Responsibilities

• Provide accurate feedback on accessibility barriers.
• Maintain devices and software for optimal website interaction.
• Request alternative access methods if issues are encountered.

6. Feedback Mechanism

Users can submit feedback via support@glowcella.org

Include:

• Page URL
• Description of the issue
• Browser, device, and assistive technology used

Glowcella will acknowledge and respond promptly.

7. Known Accessibility Limitations

Some content or third-party integrations may not be fully accessible.

Examples include:

• Embedded media without captions
• Interactive elements with limited keyboard or screen reader support

Glowcella is actively working to resolve these limitations.

8. Alternative Access Options

• Product information via email or phone.
• Assistance with orders or account management.
• Documents in accessible formats upon request.

9. Accessibility Training

• Ongoing staff training on accessibility standards and best practices.
• Staff trained to identify, report, and correct accessibility issues efficiently.

10. Accessibility Testing and Audits

• Regular manual and automated audits are conducted.
• Testing includes keyboard navigation, screen reader support, color contrast, and form usability.
• Audit results guide corrective actions and continuous improvement.

11. Accessibility Roadmap

• Short-term goals: Resolve known accessibility issues.
• Medium-term goals: Ensure third-party content meets accessibility standards.
• Long-term goals: Achieve full WCAG 2.1 Level AA compliance.

12. Compliance with Legal Standards

Glowcella complies with:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Applicable state accessibility and consumer protection laws

13. Third-Party Accessibility

• Glowcella evaluates third-party services for accessibility before integration.
• Users encountering barriers with third-party content are encouraged to contact Glowcella.
• Alternative access is provided when third-party content is inaccessible.

14. Emergency Notifications

• Critical alerts or notifications are accessible to all users, including screen readers.
• Alerts use clear language, visible signals, and accessible formats.

15. Continuous Improvement

• Regular monitoring, feedback review, and audits.
• Accessibility improvements integrated into content, design, and functionality.
• Improvements are prioritized based on user impact and feasibility.

16. Updates to This Accessibility Statement

Glowcella may update this statement to reflect:

• Legal and regulatory changes
• New accessibility initiatives
• Technological updates

Updates are posted on this page. Continued use constitutes acceptance of the updated statement.

17. Contact Information

For accessibility questions or assistance:

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)