Cancellation Policy

Last Updated: December 21, 2025

At Glowcella, we prioritize transparency and customer satisfaction. This Cancellation Policy explains in detail the conditions, timelines, procedures, and responsibilities related to order cancellations. By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. The scope of This Cancellation Policy

This policy applies to all purchases made directly through the Glowcella website.

It governs order cancellations before shipment and explains options if the order has already been processed.

This policy works in conjunction with our:

• Shipping Policy
• Return & Refund Policy
• Payment Policy

In case of conflict, the most applicable policy for the situation will take precedence.

2. Cancellation Eligibility

Orders are eligible for cancellation if they meet the following criteria:

• The request is submitted within 24 hours of placing the order.
• The order has not entered processing or fulfillment.
• The order has not been shipped.

Notes:

• Orders beyond the 24-hour window, or that are already processed or shipped, cannot be canceled.
• Customers with orders ineligible for cancellation may request a return after delivery, following our Return & Refund Policy

3. Cancellation Timeframe

• The 24-hour cancellation window begins immediately after successful order placement and payment confirmation.
• Requests submitted outside this timeframe may not be approved.
• Glowcella processes cancellation requests promptly but reserves the right to deny them if processing has already started.

4. How to Submit a Cancellation Request

Customers must follow these steps to submit a valid cancellation request:

Step 1: Contact Method

• Email only: Send your cancellation request to support@glowcella.org
• We do not accept cancellations via phone, social media, or other platforms to maintain accurate records.

Step 2: Required Information

Include the following details to ensure quick processing:

1. Order Number: Found in your order confirmation email.
2. Customer Name: Full name used during checkout.
3. Order Date: Date when the order was placed.
4. Reason for Cancellation (Optional): Helps improve our service.

Step 3: Timing Requirement

• Submit the request within 24 hours of order placement.
• Requests outside this window may be rejected.

Step 4: Confirmation

Glowcella will review the request and respond via email within a reasonable time.

Response options:

• Cancellation Approved: Order will be stopped before processing/shipment.
• Cancellation Denied: If the order is already in process, it cannot be canceled.

Step 5: Keep Records

• Retain a copy of your cancellation request and confirmation email for future reference.

Important Notes:

• Do not attempt to stop the shipment directly via the carrier.
• Unauthorized attempts may result in the need to process a return instead.

5. Orders That Cannot Be Canceled

Orders are not eligible for cancellation if:

• The 24-hour window has expired.
• The order has entered processing or fulfillment.
• The order has already been shipped or is in transit.

Customers in these situations may follow the Return & Refund Policy after delivery.

6. Cancellation Approval & Confirmation

• Glowcella will confirm approval or denial of each cancellation request via email.
• Approved cancellations prevent the order from being processed or shipped.
• Denied cancellations include an explanation of why the order could not be canceled.

7. Refunds for Canceled Orders

• Approved cancellations receive a full refund.
• Refunds are issued to the original payment method used at checkout.
• Processing time for refunds may take up to 10 business days (Monday-Friday), depending on the payment provider.

8. Refund Timing & Payment Provider Delays

• Glowcella promptly processes refunds upon cancellation approval.
• Customers should allow additional time for banks or payment providers to complete processing.
• Glowcella is not responsible for delays caused by financial institutions or third-party payment processors.

9. Customer Responsibilities

Customers are responsible for:

• Submitting cancellation requests within the allowed timeframe.
• Providing accurate order and contact details.
• We keep an eye on our email for confirmations of cancellations.
• Reviewing order details carefully before completing the purchase.

10. Our Responsibilities

Glowcella is responsible for:

• Reviewing cancellation requests fairly and consistently.
• Providing clear and timely communication regarding cancellation approval or denial.
• Processing approved cancellations and refunds within stated timelines.
• We ensure transparency and maintain accurate records of all cancellation requests.

11. Cancellation Abuse Prevention

• Repeated or abusive cancellation requests may be flagged.
• Abuse of the cancellation system can result in restrictions or denial of future cancellations.
• Glowcella reserves the right to take necessary measures to protect operational integrity.

12. Fraud, Abuse & Security Measures

• Orders suspected of fraudulent activity may be canceled without prior notice.
• Cancellation rights may be restricted for customers suspected of misuse or fraud.
• Glowcella actively monitors transactions to safeguard both customers and business operations.

13. Interaction With Other Policies

This Cancellation Policy should be read in conjunction with:

• Shipping Policy
• Return & Refund Policy
• Payment Policy

In case of any conflict, the policy most relevant to the situation applies.

14. Customer Communication

• All communication regarding cancellations is conducted via email.
• Customers are encouraged to check spam/junk folders for responses.
• Timely responses help ensure accurate and efficient cancellation processing.

15. Business Information

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

16. Policy Updates

Glowcella reserves the right to update, revise, or modify this Cancellation Policy at any time.
All changes will be published on this page, and continued use of the website constitutes acceptance of the updated policy.