Terms of service

Last Updated: December 21, 2025

Website: https://glowcella.org

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live Chat: Live Chat is available on our website.

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

These Terms and Conditions (“Terms”) govern your access and use of Glowcella’s website, products, and services. By accessing or using the website, you agree to comply with these terms.

1. Acceptance of Terms

• By accessing or using the Glowcella website, you explicitly agree to these Terms and Conditions.
• These Terms govern all use of the website, including browsing, purchasing products, participating in promotions, and interacting with content.
• Users agree that continued use of the website constitutes binding acceptance of the terms, even if updated.
• Glowcella may provide additional terms for specific services, promotions, or features, which will supplement these terms.

2. Eligibility

• Users must be at least 13 years old, or legal age, to enter into binding contracts in their jurisdiction.
• By using the website, you confirm you have the legal capacity to enter into agreements and comply with all applicable laws.
• Glowcella reserves the right to restrict or deny access if eligibility requirements are not met.
• Parents or guardians are responsible for monitoring the online activities of minors under their care.

3. Account Registration and Security

• Certain services require account creation for tracking orders, managing subscriptions, and personalized experiences.
• Users must provide accurate, complete, and up-to-date information during registration.
• You are responsible for maintaining the confidentiality of passwords and login credentials.
• Users must notify Glowcella immediately of unauthorized account use or security breaches.
• Glowcella is not responsible for losses due to unauthorized access caused by failure to protect account credentials.

4. Products and Services

• Glowcella strives to display accurate product descriptions, pricing, and images, but minor discrepancies may occur.
• Product availability is subject to change without prior notice.
• Glowcella may add, remove, or modify products and services at any time.
• Orders are subject to acceptance, and Glowcella may refuse or cancel orders for reasons including stock shortages, pricing errors, or suspected fraudulent activity.
• Promotions, discounts, and special offers are subject to terms and availability.

5. Orders, payments, and Pricing

• Currency: All prices on our website are displayed and processed in United States Dollars (USD).
• Billing Terms: Payment is required in full at the time of purchase. We do not offer installment plans or "buy now, pay later" options unless explicitly stated at checkout.
• No Hidden Fees: Glowcella does not charge any hidden fees or additional service charges. The total price you see at checkout is the final price you will pay (including free shipping and applicable taxes).
• Payment Methods: We accept the following secure payment methods: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, Elo, Shop Pay, PayPal, Google Pay, and Apple Pay.
• Order Security: All transactions are encrypted via SSL for your protection. Orders may be canceled if payment is flagged for security review or fraud suspicion.
  

6. Shipping and Delivery

• Glowcella offers free shipping in the USA.
• Processing time: 1–3 business days (Monday-Friday).
• Delivery time: 5–10 business days (Monday-Friday).
• Tracking information is provided within 24–48 hours of shipment.
• Users are responsible for providing accurate shipping addresses.
• Glowcella is not liable for delays due to incorrect addresses or carrier issues.

7. Returns and Refunds

• Returns are accepted within 30 days of purchase, and refunds are processed within 10 business days (Monday-Friday).
• No restocking fees apply.
• Damaged, defective, or incorrect items must be reported within 48 hours.
• Refunds are issued using the original payment method.
• Return shipping costs are covered by Glowcella only if the product is defective or incorrect.

8. Cancellation Policy

• Orders may be cancelled within 24 hours of placement.
• Changes to shipping addresses must be requested within 24 hours.
• After this window, cancellations or changes may not be possible.

9. Intellectual Property

• All content, including logos, images, text, graphics, and software, is owned by Glowcella or its licensors.
• Users may not copy, reproduce, or distribute content without permission.
• Unauthorized use may result in legal action.

10. User Responsibilities

Users must use the website lawfully and comply with all rules.

Prohibited actions:

• Fraudulent transactions
• Unauthorized access to website systems
• Posting illegal, harmful, or offensive content

11. Limitation of Liability

• Glowcella is not responsible for indirect, incidental, or consequential damages, including loss of profits or data.
• Liability for direct damages is limited to the amount paid for the product or service.
• Users assume all risks associated with website use and purchases.

12. Privacy Policy

• Glowcella’s Privacy Policy explains how personal information is collected, used, shared, and protected.
• By using the website, users consent to the practices outlined in the Privacy Policy, including data collection via cookies and third-party integrations.
• Users have the right to access, update, or delete their information in accordance with the Privacy Policy.
• The Privacy Policy is considered part of these Terms and may be updated independently.

13. Dispute Resolution

• Any disputes, claims, or controversies arising from these Terms or your use of the website are governed by the laws of the United States and the State of Kansas.
• Users agree to attempt informal resolution with Glowcella before initiating legal action.
• If informal resolution fails, disputes will be resolved in the courts located in Sedgwick County, Kansas.
• Glowcella encourages mediation or arbitration as alternatives to litigation when practical.

14. Force Majeure

Glowcella is not liable for any delay or failure to perform due to causes beyond its control, including:

• Natural disasters (earthquakes, floods, hurricanes)
• Government actions, regulations, or restrictions
• Strikes, labor disputes, or technical failures
• Cyberattacks or network disruptions

In such cases, Glowcella may suspend or delay obligations until normal operations resume.

15. Third-Party Links and Services

• Glowcella may contain links or integrations with third-party websites or services, including payment processors, analytics, and shipping partners.
• Glowcella does not control third-party content or practices and is not responsible for their privacy policies.
• Users are encouraged to review third-party policies before providing personal information or using their services.
• Some third-party tools may use cookies or tracking technologies independently.

16. Business Transfers

• Glowcella may transfer or assign assets, including user information, in the event of a merger, acquisition, or sale of business assets.
• Users will be notified of transfers where required by law.
• Personal information will continue to be protected under privacy and security standards after the transfer.
• Users retain rights under these Terms and the Privacy Policy, including access, correction, and deletion of their information.

17. Intellectual Property Complaints

Glowcella respects intellectual property rights and will respond to alleged copyright or trademark infringements.

To submit a complaint, include:

• Identification of the copyrighted or trademarked work
• Details of the alleged infringement
• Contact information

Glowcella will review complaints promptly and may remove or disable content that infringes intellectual property rights.

Users making false claims may be held liable for damages.

18. Termination of Accounts

• Glowcella may suspend or terminate accounts for violation of terms or prohibited activities.
• Termination does not affect obligations or liability accrued prior to termination.

19. Security of Payments and Personal Information

Glowcella implements industry-standard security measures to protect payment and personal information:

• SSL/TLS encryption for all transactions
• Secure servers and databases
• Firewalls and intrusion detection systems
• Regular monitoring and security audits

Payment details are never stored on Glowcella servers; only payment processors handle sensitive data.

Users are responsible for maintaining secure login credentials.

20. Marketing, Promotions, and Offers

Glowcella may offer promotions, discounts, newsletters, and personalized offers.

Users can opt-in or opt-out of marketing communications at any time:

• Through account settings
• By clicking “unsubscribe” links in emails
• By contacting support@glowcella.org

Opting out of marketing communications does not affect the ability to purchase products or access the website.

Glowcella ensures marketing activities comply with CAN-SPAM, CCPA/CPRA, and GDPR (where applicable).

21. User-Generated Content

Users may submit reviews, comments, or other content to Glowcella.

By submitting content, users grant Glowcella a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute the content.

Users are responsible for ensuring content is accurate, legal, and non-infringing.

Glowcella reserves the right to remove content that violates these terms, is offensive, or is otherwise inappropriate.

Users may not post content that:

• Contains personal information about others without consent.
• Is defamatory, discriminatory, or illegal
• Interferes with website operations or security

22. Compliance with Laws

• Users must comply with all applicable local, state, federal, and international laws when using the website or services.
• Any illegal activity may result in legal action and account termination.

23. Modifications to Terms

• Glowcella may update these terms at any time.
• Updated terms will be posted on this page with a “Last Updated” date.
• Continued use of the website constitutes acceptance of updated terms.

24. Contact Information

For questions or concerns regarding these terms:

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)