CCPA

Last Updated: December 22, 2025

Website: https://glowcella.org

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat is available on our website.

Business Hours: 10:00 AM-6:00 PM (Mon-Fri), GMT-05:00 Eastern Standard Time (New York).

Glowcella is committed to protecting the privacy of all users and complying with California privacy laws. This Disclosure explains how we collect, use, share, and protect personal information, as well as your rights as a California resident.

1. Introduction and Purpose

Glowcella collects and processes personal information to provide e-commerce services, improve the user experience, and comply with legal obligations.

• Purpose: Explain how personal data is collected, used, and shared.
• Legal Basis: Comply with CCPA/CPRA for California residents.
• Transparency: Ensure users understand what data is collected, why, and how it is handled.

2. Categories of Personal Information Collected

Glowcella collects the following categories of information:

1. Identifiers: Name, email, phone, postal address, IP address, account login, device ID.
2. Commercial Information: Products purchased, order history, payment methods (encrypted), billing, and shipping information.
3. Internet or Electronic Activity: Browsing history, cookies, clickstream data, and search terms.
4. Geolocation Data: Approximate location for shipping or delivery optimization.
5. Professional Information: Account or business affiliation information if provided.
6. Inferences: Profiles derived from data (preferences, shopping habits, interests) for personalization and marketing.

3. Purpose of Data Collection

Glowcella collects personal data for the following purposes:

• Order Fulfillment: Complete purchase, process payment, and handle shipping, returns, and refunds.
• Customer Support: Address inquiries, complaints, or technical difficulties.
• Marketing and Personalization: Send newsletters, offers, or promotional content with consent where applicable.
• Website Optimization: Track browsing patterns to enhance UI/UX and website functionality.
• Fraud Detection and Security: Monitor unusual activity to prevent unauthorized transactions.
• Legal Compliance: Maintain records for taxes, accounting, reporting, or regulatory compliance.

4. Sharing or Selling Personal Information

Glowcella does not sell personal information.

Personal information may be shared with:

• Payment processors (Visa, Mastercard, PayPal)
• Shipping carriers (USPS, FedEx, UPS)
• Website hosting, analytics, and email marketing services
• Legal authorities: when required.

We may share aggregated or anonymized data for research or marketing analytics.

5. Rights of California Residents

California residents have the following rights under CCPA/CPRA:

1. Right to Know: Request details about personal information collected, used, disclosed, or sold in the past 12 months.
2. Right to Delete: Request deletion of personal information, with exceptions.
3. Right to Opt-Out of Sale: Glowcella does not sell personal information, but this right is provided.
4. Right to Non-Discrimination: Users cannot face penalties for exercising privacy rights.
5. Right to Limit Use of Sensitive Information: Restrict use of sensitive personal data if applicable.

6. How to Exercise Your Rights

California residents can submit requests:

• Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

• E-mail: support@glowcella.org

Requirements for verification:

• Full name
• Email or other identifiers linked to your account
• Description of the request (access, deletion, opt-out)

Online Submission

• Click the “Privacy Request Form” link on the website.
• Complete the request form with the required information and submit it.

Glowcella may verify your identity before processing requests. Response time is 45 days, extendable to 90 days if necessary.

7. Authorized Agents

• Requests may be submitted via a third-party authorized agent with proof of authorization.
• Glowcella reserves the right to verify the agent’s legitimacy.

8. Data Retention

Personal information is retained only as long as it is necessary to:

• Complete transactions
• Meet legal and regulatory obligations
• Resolve disputes and prevent fraud

Data is securely deleted or anonymized once the retention period ends.

9. Marketing Preferences

• Users can opt in or opt out of marketing communications.
• Preferences can be updated via account settings or by contacting Glowcella.
• Opt-out does not affect the ability to use the website.

10. Children’s Privacy

• Glowcella does not knowingly collect information from individuals under 13 without parental consent.
• Inadvertently collected data will be deleted upon request.
• Parents or guardians can request deletion or access.

11. Security Measures

• Encryption for sensitive data
• Access control and authentication procedures
• Monitoring for unauthorized access.
• Restricted physical access to servers and storage

12. Third-Party Websites

• Glowcella may link to third-party websites or integrate third-party services.
• This Disclosure does not cover third-party sites.
• Users should review third-party privacy policies.

13. Business Transfers

• In case of merger, acquisition, or sale, personal information may be transferred as part of business assets.
• Users will be notified if such a transfer occurs.

14. Enforcement and Complaints

• California residents may submit complaints via support@glowcella.org
• Complaints may also be filed with the California Attorney General.

15. Policy Updates

Glowcella may update this disclosure periodically due to:

• Changes in data collection or processing
• Legal or regulatory updates
• Technological or operational changes

Updated versions are posted on this page. Continued use constitutes acceptance.