Frequently Asked Questions

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat is available on our website.

Business Hours: 10:00 AM-6:00 PM (Mon-Fri), GMT-05:00 Eastern Standard Time (New York).

1. Orders and accounts

Q1: Do I need an account to place an order?
A: Yes, creating an account allows you to track orders, manage returns, receive promotions, and enjoy a personalized experience. You must provide accurate and up-to-date information during registration.

Q2: How do I update my account information?
A: You can update your profile, shipping address, and contact information through your account dashboard. For urgent updates, contact us at support@glowcella.org

Q3: How do I cancel or modify an order?
A: Orders can be cancelled or changed within 24 hours of placement. After 24 hours, orders are processed and may not be changed.

2. Shipping and Delivery

Q4: Which countries do you ship to?
A: Glowcella currently ships only within the United States.

Q5: Do you offer free shipping?
A: Yes, all orders within the USA qualify for free shipping.

Q6: How long does it take to process and deliver my order?
A:

• Processing Time: 1–3 business days (Monday-Friday)
• Delivery Time: 5–10 business days (Monday-Friday)
• Total Delivery Time: 6–13 business days (Monday-Friday)
• Tracking Information: Provided within 24–48 hours of shipment

Q7: What happens if my package is lost or delayed?
A: Contact us immediately. We will investigate with the carrier and, if necessary, provide a replacement or refund depending on the situation.

Q8: Can I change my shipping address?
A: Yes, but requests must be made within 24 hours of placing the order.

3. Returns and refunds

Q9: What is your return policy?
A: Returns are accepted within 30 days of purchase. Products must be in original condition.

Q10: Are there any restocking fees?
A: No, Glowcella does not charge restocking fees.

Q11: How long does it take to process a refund?
A: Refunds are processed within 10 business days (Monday-Friday) of receiving the returned item.

Q12: What if my item is damaged, defective, or incorrect?
A: Report the issue within 48 hours of delivery. Glowcella will provide a replacement or refund.

Q13: Who is responsible for return shipping costs?
A: Glowcella covers return shipping only if the product is defective, damaged, or incorrect. For other returns, the customer is responsible for the shipping costs. Please contact us to receive the official return address and an RA number before shipping.

4. Payments

Q14: What payment methods do you accept?
A: Glowcella accepts:

• Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, Elo
• Glowcella also accepts Shop Pay, PayPal, Google Pay, and Apple Pay.

Q15: Is my payment information safe?
A: Yes, all transactions are encrypted using SSL/TLS protocols. Payment details are never stored on our servers, only by secure payment processors.

5. Privacy and Data

Q16: How do you handle my personal information?
A: Glowcella collects personal information to process orders, provide support, improve services, and for marketing purposes (with consent). Please see our Privacy Policy for full details.

Q17: Can I request access to or deletion of my data?
A: Yes, users can request access, correction, or deletion of their personal information at any time. California residents also have CCPA/CPRA rights. Contact support@glowcella.org to submit requests.

Q18: Do you use cookies?
A: Yes, Glowcella uses cookies to improve website functionality, analyze performance, and personalize content. Users can manage cookies through browser settings.

6. Promotions, Offers, and Marketing

Q19: How can I receive promotions or newsletters?
A: Subscribe during account creation or via email sign-up.

Q20: Can I opt out of marketing emails?
A: Yes, click the unsubscribe link in any marketing email or contact us directly. Opting out does not affect your ability to shop or access the website.

7. Terms, Legal, and Dispute Resolution

Q21: Where can I read your Terms and Conditions?
A: Full terms and conditions are available here. They cover orders, payments, shipping, returns, intellectual property, user responsibilities, limitations of liability, and more.

Q22: What happens if there is a dispute?
A: Disputes are governed by the laws of the United States and the State of Kansas. Glowcella encourages informal resolution first. Legal proceedings, if necessary, are in Sedgwick County, Kansas.

Q23: What if there is a force majeure event?
A: Glowcella is not responsible for delays or failures caused by circumstances beyond control, such as natural disasters, strikes, or technical failures.

8. Intellectual Property and User-Generated Content

Q24: Can I use content from the website?
A: All content, including images, text, logos, and graphics, is owned by Glowcella or its licensors. Unauthorized use is prohibited.

Q25: Can I submit reviews or comments?
A: Yes, user-generated content is allowed. By submitting, you grant Glowcella a non-exclusive, worldwide, royalty-free license to use the content. Users are responsible for ensuring content is accurate, legal, and non-infringing.

Q26: How do I report intellectual property infringement?
A: Contact support@glowcella.org with:

• Identification of the copyrighted/trademarked work
• Description of infringement
• Your contact information

9. Updates and Policy Changes

Q27: How will I know if policies change?
A: Updates to terms, privacy policy, shipping, and other policies are posted on the website. Continued use indicates acceptance of updated policies.

10. Contact Information

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)