Shipping policy

Last Updated: December 21, 2025

Our commitment at Glowcella is to deliver a shipping experience that is reliable, transparent, and customer-friendly. This shipping policy explains how orders are processed, shipped, delivered, and handled, including customer and business responsibilities. Please read this policy carefully before placing an order.

1. Shipping Destinations

Glowcella currently offers shipping exclusively within the United States of America (USA).

• We do not ship internationally at this time.
• Orders placed with non-US shipping addresses will not be processed.

2. Product Pricing

• All product prices displayed on our website are listed in United States Dollars (USD).
• Prices shown on product pages do not include VAT or sales tax, unless explicitly stated.
• Any applicable sales tax will be calculated and displayed clearly at checkout before payment is completed.
• Prices displayed at checkout represent the final product cost (excluding tax where applicable).

3. Shipping Rates

Free Shipping On All Orders

• Glowcella provides free standard shipping on all orders within the United States, with no minimum purchase requirement.
• There are no hidden fees or additional shipping charges.
• The shipping cost shown at checkout will always be $0.00 (free shipping).

4. Shipping Origin

All orders are shipped from our authorized fulfillment centers and shipped from our warehouse in Kansas.

• Shipping origin may vary depending on product availability.
• We work only with trusted logistics and fulfillment partners.

5. Order Cut-Off Time

• Orders placed before 5:00 PM (Monday-Friday), (GMT-05:00) Eastern Standard Time (New York), are eligible for same-day processing.
• We will process orders placed after 5:00 PM (Monday-Friday), (GMT-05:00) Eastern Standard Time (New York), on the next business day.
• Business days are Monday through Friday, excluding public holidays.

6. Order Processing Time

Standard order processing time is 1–3 business days (Monday-Friday).

Processing includes:

• Order verification
• Payment confirmation
• Quality inspection
• Secure packaging
• Preparation for shipment

Orders are not processed on weekends or public holidays.

7. Delivery Time

Estimated delivery time after dispatch is 5–10 business days (Monday-Friday).

Total Estimated Delivery Time: 6–13 business days (Monday-Friday).

Delivery timelines are estimates and may vary due to:

• Carrier delays
• Weather conditions
• Peak shopping seasons
• Unforeseen logistical issues

Glowcella does not guarantee exact delivery dates.

8. Tracking Information

• Once your order is shipped, a tracking number will be sent via email within 24–48 hours.
• Tracking details allow you to monitor shipment progress directly through the carrier.
• Tracking updates may take several hours to become active in the carrier’s system.

9. Packaging & Order Protection

• All orders are packaged carefully to ensure protection during transit.
• Protective materials are used to minimize damage risk.
• Our packaging standards meet commercial shipping safety requirements.

10. Address Accuracy & Verification

Customers are responsible for providing accurate and complete shipping information.

Please verify your address carefully before submitting your order.

Glowcella is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to incomplete or invalid address details

11. Order Cancellation

• Orders may be cancelled within 24 hours of purchase.
• After 24 hours, or once the order has been processed or shipped, cancellation is no longer possible.
• To request a cancellation, please reach out to us promptly via email

12. Change of Shipping Address

• Shipping address changes are allowed within 24 hours of placing the order.
• Address changes cannot be made once the order has entered processing or shipment.
• Customers are responsible for ensuring address accuracy within the allowed timeframe.

13. Failed or Missed Delivery Attempts

• If delivery attempts are unsuccessful, the carrier may hold or return the package.
• Returned packages may require additional shipping time.
• Glowcella is not responsible for failed delivery attempts due to customer unavailability.

14. Damaged, Missing, or Incorrect Items

Any damaged, missing, or incorrect items must be reported within 48 hours of delivery.

Customers may be asked to provide:

• Photos or videos of the received package and items

Upon verification, we may offer a replacement or refund as appropriate.

15. Lost or Delayed Packages

• Glowcella will initiate an investigation with the carrier if a package appears delayed or lost.
• While Glowcella cannot control carrier delays, we will assist customers throughout the resolution process.
• Lost packages will be handled on a case-by-case basis.

16. Delivery Confirmation

• Delivery confirmation provided by the shipping carrier serves as official proof of delivery.
• Once confirmed as delivered, Glowcella is not responsible for theft or loss due to unsecured delivery locations.

17. VAT & Taxes

• Prices displayed on our website exclude VAT.
• Applicable sales tax (if any) is calculated at checkout.
• No import duties or customs fees apply, as all shipments are domestic (USA only).

18. Customer Responsibilities

Customers agree to:

• Provide accurate shipping and contact information
• Monitor tracking updates
• Be available to receive deliveries
• Contact Glowcella promptly regarding shipping issues

19. Our Responsibilities

Glowcella is responsible for:

• Processing orders within stated timelines
• Shipping the correct products
• Providing accurate tracking information
• Offering reasonable support for shipping-related concerns

20. Invoices & Documentation

• A digital order confirmation and invoice are sent via email after purchase.
• Additional documentation may be provided upon request.

21. Sustainability & Packaging

Glowcella is committed to environmentally responsible practices.

• We aim to minimize waste
• We use eco-friendly packaging materials whenever possible
• We continuously evaluate sustainable shipping solutions

22. Security & Fraud Prevention

• Orders may be reviewed for fraud prevention and security purposes.
• Suspicious or fraudulent transactions may be cancelled without notice to protect customers and our business.

23. Business & Contact Information

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

24. Policy Updates

Glowcella reserves the right to update, modify, or change this shipping policy at any time.
All updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.