Privacy policy

Last Updated: December 21, 2025

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Glowcella (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency regarding the collection, use, sharing, and protection of your personal information. This Privacy Policy explains our practices for all users, including residents of the United States and California, and details your rights regarding personal information.

1. Introduction

Purpose: Explain what personal information Glowcella collects, why it is collected, and how it is used.
Scope: Applies to all users of the Glowcella website, mobile applications, and related services.
Compliance: Ensures Glowcella complies with CCPA/CPRA, GDPR where applicable, and other relevant privacy regulations.

2. Information We Collect

Glowcella collects the following categories of personal information:

Identifiers—name, email, phone, billing/shipping addresses, IP address, and account credentials.
Commercial Information—Purchase history, product preferences, and payment information (encrypted).
Internet or Electronic Activity – Cookies, browsing activity, clickstream, search history.
Geolocation Data – Approximate location for shipping, delivery, and fraud prevention.
Professional Information—Business information is provided.
Inferences: profiles generated from collected information to personalize products, offers, and user experiences.
Technical Data – Device type, browser, operating system, and connection type.

3. Methods of Collection

Directly from You: When creating accounts, placing orders, subscribing to newsletters, or contacting customer support.
Automatically: Through cookies, tracking pixels, analytics tools, and server logs.
From Third Parties: Service providers, payment processors, shipping companies, or marketing platforms.

4. How We Use Personal Information

Glowcella uses personal information for:

Order Fulfillment: Process, ship, and deliver orders, and handle returns and refunds.
Customer Support: Respond to inquiries and provide account support.
Marketing and Personalization: Email newsletters, product recommendations, and promotional offers (with consent).
Website Analytics: Improve website performance and user experience.
Security & Fraud Prevention: Monitor for unauthorized activity, detect fraud, and ensure secure transactions.
Legal Compliance: Tax, accounting, regulatory compliance, and record keeping.

5. Legal Basis for Processing

Consent: For marketing communications and personalized offers.
Contractual Necessity: To fulfill orders and provide services.
Legal Obligation: Maintain records for compliance with tax, accounting, or legal requirements.
Legitimate Interests: Website optimization, fraud prevention, and business analytics.

6. Sharing and Disclosure of Information

Glowcella is committed to maintaining your trust. We do not sell your personal information to third parties. We only share your data with trusted service providers to ensure our business operations run smoothly and to comply with legal requirements.

Service Providers: We share necessary data with companies that provide services on our behalf, including:

Google LLC: For website analytics (Google Analytics), conversion tracking, and marketing services (Google Ads).
Payment Processors: To securely handle your transactions (e.g., Stripe, PayPal).
Shipping & Logistics: To process and deliver your orders to your address.
Marketing Platforms: To manage and send our newsletters or promotional emails.

Legal Authorities: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.

Aggregated Data: We may share non-identifying, anonymized data for research and analytics purposes.

7. Cookies and Tracking Technologies

Purpose: Enhance functionality, analyze website usage, and personalize user experience.

Management: Users can manage or block cookies through browser settings:

Chrome → Settings → Privacy and Security → Cookies and other site data
Firefox → Options → Privacy & Security → Cookies and Site Data
Safari → Preferences → Privacy → Manage Website Data
Edge → Settings → Cookies and Site Permissions

8. User Rights in Detail

Glowcella respects your privacy and gives you full control over your personal information. Depending on your location, you may have additional rights under laws such as CCPA, CPRA, GDPR (for international users), and U.S. privacy regulations.

8.1 General Rights for All Users

Right to Access/Know:

You can request a copy of the personal information we have collected about you.
Glowcella provides details including categories of information, sources, purposes, and any sharing or disclosure.

Right to Correction/Update:

If any personal information is inaccurate or incomplete, you can request corrections.
Examples: misspelled names, outdated email addresses, or incorrect shipping information.

Right to Deletion:

You can request the deletion of your personal information.
Exceptions apply for legal obligations, ongoing transactions, fraud prevention, or disputes.

Right to Restrict or Object to Processing:

You can request that we limit the use of your personal information or object to certain processing activities, such as marketing.

Right to Data Portability:

You may request a machine-readable copy of your personal information in a structured format.
This allows you to transfer your data to another service provider if desired.

Right to Withdraw Consent:

If you have previously given consent for marketing or personalization, you can withdraw it at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

Right to Know: Access details about the personal information collected, used, or disclosed in the past 12 months.
Right to Delete: Request deletion of personal information with exceptions.
Right to Opt-Out of Sale: Even though Glowcella does not sell personal data, California residents have this right.
Right to Non-Discrimination: Exercising privacy rights cannot result in denial of services, penalties, or different pricing.

8.3 How to Exercise Your Rights

Submit requests via email (support@glowcella.org) or postal mail (Glowcella, 2429 Graystone St, Wichita, Kansas, 67228, United States).
Requests must include your full name, contact information, and description of the request.
Authorized agents can submit requests on your behalf with proper authorization.
Glowcella will respond within 45 days of receiving the request, with an extension up to 90 days if necessary.

9. Retention of Personal Information

Glowcella maintains personal information only for as long as necessary to provide services, comply with legal obligations, and protect against fraud.

9.1 Retention Categories

Transactional Data:

Orders, payment records, shipping, and billing information.
Retained for up to 7 years to comply with tax and accounting laws.

Account Information:

User registration, profile, and preferences.
Retained as long as your account is active.

Marketing & Communication Data:

Email subscriptions and marketing preferences.
Retained until you unsubscribe or withdraw consent.

Cookies and Analytics Data:

Retained for up to 2 years unless deleted sooner.

9.2 Secure Deletion and Anonymization

Once personal information is no longer necessary, Glowcella deletes it securely or anonymizes it for internal analytics.
Anonymized data cannot identify individuals and may be used for research, trends, and reporting.

10. Data Security

Glowcella takes the protection of your personal information very seriously and implements a multi-layered approach to ensure your data is safe.

10.1 Technical Safeguards

Encryption: All sensitive information, including payment details and login credentials, is encrypted using industry-standard protocols (SSL/TLS).
Secure Connections: The website operates over HTTPS to prevent interception of data.
Firewalls and Intrusion Detection: Monitor and protect against unauthorized access, malware, and cyberattacks.
Regular Security Audits: Conducted to identify vulnerabilities and ensure compliance with best practices.

10.2 Administrative Safeguards

Access Control: Only authorized personnel with legitimate business needs can access personal data.
Employee Training: Staff receive regular privacy and security training to handle personal information responsibly.
Monitoring and Logging: All data access and changes are logged for auditing and accountability.

10.3 Physical Safeguards

Secure Server Locations: Servers are located in restricted, monitored facilities.
Controlled Access: Physical access to servers and backup storage is limited to authorized personnel.
Data Backup: Regular backups are performed to prevent data loss and ensure disaster recovery.

10.4 Breach Response

Glowcella has a formal incident response plan in place.
In the event of a data breach, affected users will be notified promptly as required by applicable laws.

11. Automated Decision-Making and Profiling

Glowcella may use automated processes and profiling to enhance services and user experience while complying with privacy laws.

11.1 What Automated Decision-Making Includes

Personalization: Recommending products based on browsing and purchase history.
Marketing Targeting: Identifying preferences to show relevant promotions or offers.
Website Optimization: Adjusting content, layout, or features based on user behavior.

11.2 User Rights Regarding Automated Decisions

Users may request human review of decisions made solely by automated processes that significantly affect them.
Profiling does not result in legal or contractual consequences without human oversight.

11.3 Data Sources for Profiling

Information collected directly from users (account, purchase history, preferences).
Information collected automatically (cookies, analytics, device data).

12. Children’s Privacy

Not knowingly collecting information from individuals under 13 without parental consent.
Parents or guardians can request deletion or review of a minor’s data.

13. Third-Party Analytics and Integrations

Glowcella uses third-party services to understand website performance, optimize user experience, and provide secure services.

13.1 Types of Third-Party Services

Analytics Providers: Track website traffic, user behavior, and trends (e.g., Google Analytics).
Payment Gateways: Process secure transactions (Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, Elo, Shop Pay, PayPal, Google Pay, Apple Pay).
Marketing Platforms: Manage email campaigns and promotions (e.g., Mailchimp).
Shipping Partners: Track delivery and order fulfillment (e.g., USPS, FedEx).

13.2 How Data is Shared

Only necessary information is shared with service providers to complete their functions.
Service providers are contractually obligated to maintain privacy and security.

13.3 User Control

Users can manage preferences for tracking, cookies, and analytics via browser settings or account preferences.
Glowcella provides transparency about which third-party services are used and for what purposes.

14. International Users

Glowcella is accessible globally and may collect personal information from users outside the United States.

14.1 Data Transfer and Storage

Personal information may be stored and processed in the United States.
By using Glowcella, you consent to the transfer of personal information to countries that may have different privacy laws.

14.2 Legal Protections

Glowcella implements data transfer safeguards to comply with applicable laws, including contracts and privacy protections.
International users may have rights under local laws (e.g., GDPR) and can exercise them by contacting Glowcella.

14.3 User Responsibilities

Users are responsible for understanding local data protection laws and ensuring that their use of the website complies with those laws.

15. Marketing Preferences

Glowcella respects users’ preferences regarding marketing communications and provides clear control mechanisms.

15.1 Types of Marketing Communications

Email Newsletters: Promotional offers, new product announcements, and updates.
SMS Notifications: Optional text alerts for orders or promotions.
Targeted Ads: Personalized content based on browsing or purchase behavior.

15.2 User Control

Users can opt in or opt out of marketing communications at any time.

Opt-out methods:

Account Settings: Update preferences within your account dashboard.
Email Footer: Click the “unsubscribe” link in marketing emails.
Direct Contact: Send a request to support@glowcella.org

15.3 No Impact on Service

Opting out of marketing communications does not affect your ability to use Glowcella services or purchase products.

15.4 Compliance with Laws

All marketing communications comply with the CAN-SPAM Act, GDPR (where applicable), and CCPA/CPRA regulations.
Glowcella ensures transparency and consent for all promotional activities.

16. Business Transfers

Glowcella may transfer personal information in connection with business changes, such as:

Merger, Acquisition, or Sale of Assets:

Personal data may be part of the assets transferred to the new owner.
Users will be notified about the transfer and how their data will be handled.

Corporate Restructuring:

In the event of a reorganization, personal information may be moved internally between subsidiaries or divisions.

Compliance and Safeguards:

All transferred data remains subject to privacy protections.
The receiving entity must continue to respect the privacy and security commitments made by Glowcella.

User Rights Post-Transfer:

Users can continue exercising privacy rights, including access, deletion, and opt-out requests, even after a transfer.

17. Third-Party Websites and Links

Glowcella may include links or integrations with third-party websites and services, such as payment processors, analytics providers, social media platforms, and advertising partners.

17.1 Third-Party Collection

Third parties may collect personal information directly through their platforms.
Glowcella does not control these practices.

17.2 User Responsibility

Users should review the privacy policies of all third-party websites they visit.
Glowcella is not responsible for data handling by third-party providers.

17.3 Integrations and Embedded Services

Some third-party services may be embedded (e.g., payment gateways, videos, or social media widgets).
These integrations may collect usage data or cookies.
Glowcella ensures contracts with these providers require adequate privacy and security measures.

17.4 Data Sharing Transparency

Glowcella may share limited personal information with third-party services strictly for business purposes, such as:

Processing payments securely
Shipping orders accurately
Analyzing website performance and customer behavior

18. Enforcement and Complaints

Contact Glowcella at support@glowcella.org for privacy inquiries.
California residents may file complaints with the California Attorney General.
Complaints and responses are documented to ensure accountability.

19. Policy Updates

Policy may be updated due to legal, technological, or operational changes.
Updated versions are posted on this page. Continued use constitutes acceptance.

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