Payment Policy

Last Updated: December 21, 2025

At Glowcella, we prioritize secure, transparent, and convenient payment processing for all customers. This Payment Policy explains in detail the payment methods we accept. This policy outlines how payments are processed, the security measures in place, the responsibilities of both customers and businesses, and important payment-related terms. By placing an order on our website, you agree to the terms described below.

1. Accepted Payment Methods

Glowcella accepts a wide range of trusted and globally recognized payment options to ensure flexibility and convenience for customers.

Credit & Debit Cards

We accept the following card networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• UnionPay
• JCB
• Elo

Digital Wallets & Express Checkout Options

• Shop Pay
• PayPal
• Google Pay
• Apple Pay

All payments must be completed in United States Dollars (USD).

2. Payment Authorization & Verification

• All transactions are subject to authorization by the issuing bank or payment provider.
• Glowcella reserves the right to verify payment details to prevent unauthorized or fraudulent transactions.
• Orders will not be processed or shipped until payment authorization is successfully completed.

3. Payment Processing

• Payments are processed immediately at checkout.
• Once a payment is successfully processed, the order is considered confirmed.
• Customers will receive an order confirmation email containing payment and order details.
• Glowcella does not store full payment card details on its servers.

4. Secure Payment & Data Protection

• Our website uses SSL (Secure Socket Layer) encryption to protect all data transmissions.
• All payments are handled through PCI-DSS compliant third-party payment processors.
• Sensitive payment information is encrypted and protected to prevent unauthorized access, misuse, or disclosure.

5. Pricing Currency & Conversion

• All prices displayed on our website are shown in USD (United States Dollars).
• If your payment provider implements currency conversion, your bank or provider sets the exchange rates and conversion fees.
• Glowcella is not responsible for currency conversion fees or international transaction charges.

6. Billing Information Accuracy

• Customers must provide accurate, complete, and current billing information.
• Incorrect billing details may cause payment delays, declines, or order cancellation.
• Glowcella is not responsible for failed transactions resulting from inaccurate billing information.

7. Failed, Declined, or Canceled Payments

• If a payment is declined or fails, the order will not be completed.
• Customers may attempt payment again using an alternative payment method.
• Glowcella does not control bank or provider decisions regarding declined transactions.

8. Taxes, Fees & Additional Charges

• No Hidden Fees: Glowcella does not charge any hidden payment processing fees or administrative costs.
• Sales Tax: Applicable sales tax will be calculated and clearly displayed at checkout based on your shipping address.
• Total Cost: The final price you see at the checkout page is the total amount you will be charged.
• Free Shipping: As stated in our Shipping Policy, we offer free shipping on all orders, so no additional shipping costs will be added at checkout.
  

9. Payment Disputes & Chargebacks

• Customers are encouraged to contact Glowcella first to resolve payment-related issues.
• Chargebacks initiated without prior communication may result in account review.
• Fraudulent or unjustified chargebacks may lead to account restrictions or legal action.

10. Refund Method & Payment Reversals

• Approved refunds are issued to the original payment method used during checkout.
• Refund timelines follow the terms outlined in our Return & Refund Policy
• Processing times may vary depending on the payment provider or financial institution.

11. Fraud Prevention & Security Monitoring

• Glowcella actively monitors transactions for suspicious or fraudulent activity.
• Orders flagged for security reasons may be delayed, canceled, or refunded.
• We reserve the right to request additional verification to protect customers and our business.

12. Customer Responsibilities

Customers agree to:

• Use authorized payment methods
• Provide accurate billing and payment information
• Ensure sufficient funds or credit availability
• Comply with all applicable laws and payment provider terms

13. Our Responsibilities

Glowcella is responsible for:

• Providing secure and reliable payment processing
• Displaying transparent pricing and charges
• Protecting customer payment data
• Processing authorized transactions accurately

14. Third-Party Payment Providers

• Payments made via PayPal, Shop Pay, Google Pay, or Apple Pay are governed by their respective terms and conditions.
• Glowcella is not responsible for errors, outages, or disputes caused by third-party payment providers.

15. Payment Confirmation & Records

• Customers receive a payment confirmation email after successful checkout.
• Payment records are maintained securely for order reference and customer support purposes.
• Customers should retain confirmation emails for future reference.

16. Business Information

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM - 6:00 PM (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

17. Policy Updates

Glowcella reserves the right to update, modify, or revise this Payment Policy at any time.
Any updates will be published on this page, and continued use of our website constitutes acceptance of the revised policy.