Glowcella Shipping & Delivery

At Glowcella, we are committed to providing a reliable, transparent, and customer-friendly shipping experience. We focus exclusively on domestic delivery to ensure your orders arrive safely and efficiently.

Where We Ship & What It Costs

• Exclusively USA: We currently ship only within the United States. We do not offer international shipping at this time.
• 100% Free Shipping: Glowcella provides Free Standard Shipping on all orders within the USA. There are no minimum purchase requirements and no hidden fees.
• Taxes: Product prices exclude VAT or sales tax. Any applicable sales tax is calculated and clearly displayed at checkout.

Your Delivery Timeline

We break down our delivery process into two clear steps, so you know exactly when to expect your package:

1. Order Processing (1–3 Business Days)

Our team prepares your order Monday through Friday.

• Daily Cut-Off: Orders placed before 5:00 PM EST (New York) are eligible for same-day processing.
• Processing includes quality inspection and secure packaging.

2. Transit Time (5–10 Business Days)

Once dispatched, your package will spend an estimated 5 to 10 business days in transit via our trusted US carriers.

Total Estimated Delivery (Processing + Transit Time): You can expect your order to arrive within 6–13 business days (Monday–Friday) from the date of purchase.

Tracking & Shipping Origin

• US-Based Fulfillment: All orders are shipped from our authorized fulfillment centers located within the United States.
• Real-Time Tracking: We will email you a tracking number within 24–48 hours of dispatch. Please allow a few hours for the tracking link to become active in the carrier's system.

Order Changes & Accuracy

• 24-Hour Window: If you need to cancel your order or change your shipping address, please contact us at support@glowcella.org within 24 hours of purchase. Once an order is processed or shipped, changes are no longer possible.
• Address Accuracy: Please verify your address carefully. Glowcella is not responsible for failed deliveries due to incorrect or incomplete address details provided at checkout.
• Damaged Items: Please report any damaged, missing, or incorrect items within 48 hours of delivery so we can resolve the issue promptly.

Glowcella Business & Contact Information

Our support team is here to assist you throughout the shipping process.

• Trade Name: Glowcella
• Business Address: 2429 Graystone St, Wichita, Kansas, 67228, United States
• Email: support@glowcella.org
• Business Hours: 10:00 AM – 6:00 PM EST, Monday to Friday

View Our Full Shipping Policy Here

Returns & Refunds

At Glowcella, we value fairness and transparency. We want you to be completely satisfied with your purchase, which is why we offer a clear and straightforward return process.

Our Core Return Policy

• 30-Day Return Window: You have 30 days from the date your order is delivered to request a return or exchange.
• No Restocking Fees: We believe in a hassle-free experience. Glowcella does not charge any restocking fees for eligible returns.
• Refund Method: Approved refunds are issued only to the original payment method used during checkout.
• Exchanges: We allow exchanges within the 30-day window, subject to product availability. If the item is out of stock, a refund will be issued instead.

Return Eligibility & Condition

To qualify for a refund or exchange, items must meet the following criteria:

• Items must be unused, unworn, and unaltered.
• The item must be in its original packaging with all tags, accessories, and manuals included.
• The item must not show signs of misuse or damage.
• Proof of purchase (your order number) is required.

Return Shipping Costs: Who Pays?

• Glowcella Pays When: If the return is due to our error (you received a damaged, defective, or incorrect item), we will fully cover the return shipping costs. Please report these issues within 48 hours of delivery with photo evidence to receive a prepaid return solution.
• The Customer Pays When: For all other returns—such as change of mind, personal preference, or ordering the wrong size/style—the customer is responsible for the return shipping costs. Original shipping fees are non-refundable.

How to Initiate a Return (Step-by-Step)

1. Contact Us: Email our support team at support@glowcella.org within 30 days of delivery. Include your order number and the reason for the return.
2. Get Authorization: Once approved, we will provide you with official return instructions and the correct return address. Do not ship items back without prior approval.
3. Ship with Tracking: Securely pack your item and ship it using a trackable shipping method. We are not responsible for return packages lost in transit.
4. Inspection & Refund: Once we receive your item, we will inspect it within 1–2 business days. Approved refunds are processed within 10 business days (Monday–Friday).

Important Timelines

• Cancellations: You may cancel your order within 24 hours of purchase. Once an order has entered processing or shipment, it cannot be canceled.
• Refund Posting: After we process your refund, it may take additional time for your bank or card issuer to reflect the funds in your account.

Glowcella Business & Contact Information

Our commitment is to provide our customers with support whenever they require it.

• Trade Name: Glowcella
• Business Address: 2429 Graystone St, Wichita, Kansas, 67228, United States
• Email: support@glowcella.org
• Business Hours: 10:00 AM – 6:00 PM EST, Monday to Friday

View Our Full Return & Refund Policy Here

Have a Question!

We’re here to help. Whether you need assistance with an order, have a question about our products, or wish to contact our support team, you can reach us using the information below.

Customer Support

For all inquiries, including product questions, order issues, returns, or partnership requests:

Email: support@glowcella.org

Live chat: Live chat available on our website

Business Hours: 10:00 AM-6:00 PM (Mon-Fri), (GMT-05:00), Eastern Standard Time (New York).

We aim to respond all queries within 24 hours

Company Information

Trade Name: Glowcella

Address: 2429 Graystone St, Wichita, Kansas, 67228, United States

E-mail: support@glowcella.org

Live Chat: Available on the website

Business Hours: 10:00 AM-6:00 PM (Mon-Fri), (GMT-05:00), Eastern Standard Time (New York).

📍 Need Help With an Order?

To speed up support, please include:

• Your full name
• Order number
• Email used during purchase
• A detailed message about your request
• Photos or screenshots (if relevant)

🛡 Data Protection

Your personal data is processed securely and in compliance with the local regulations.
Learn more on our Legal Notice and Privacy Policy pages.